Complaints Procedure Leaflet
Our Commitment To You
At B V Rees Limited each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times.
Should you have any complaints regarding employees and/or any services performed by us you should in the first instance inform us of the nature of the complaint by email to email@example.com for the attention of Mr. E. W. Rees (Managing Director), or by recorded delivery to the following address:
Mr. E. W. Rees (Managing Director), Abbey Garage, St. Dogmaels, Cardigan. SA43 3DX
We will deal with any complaint promptly, effectively and in a positive manner.
B V Rees Limited Complaints Procedure
1) We will acknowledge your complaint within 5 working days of receipt of your complaint.
2) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.
3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.
4) If more than 8 weeks from the date of your complaint has passed and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
Financial Ombudsman Service (FOS)
183 Marsh Wall
You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.
We must ask for your assistance in taking the following actions for your website:
Complaints where you are operating under Automotive Compliance’s FCA permissions, the following contact details need to be on this page for complaints:
Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: firstname.lastname@example.org
Financial Ombudsman Service, the following information must also be added to this page: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk